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Part 19
TROUBLESHOOTING
Login & connection
| Problem | Solution |
|---|---|
| Network error on login | Check internet; verify server URL with IT |
| Invalid credentials | Reset password via web admin |
| App stuck on loading | Force-close and reopen; check server status |
NFC scanning
| Problem | Solution |
|---|---|
| NFC disabled | Android Settings → NFC → On |
| Card not detected | Remove phone case; tap centre-back; try manual ID |
| Unknown card | Student card may be unregistered — admin updates RFID on web |
| Wrong student returned | Verify card assignment in student record |
QR pickup
| Problem | Solution |
|---|---|
| Camera black | Grant camera permission in app settings |
| Invalid QR | Regenerate gate pass; check expiry time |
| Scan OK but no release | Teacher must approve in Live Pickups |
Attendance & absentees
| Problem | Solution |
|---|---|
| No classes assigned | Admin assigns timetable/homeroom |
| Attendance locked | Admin adjusts lock days in web Settings |
| Notify failed — template missing | Run SMS template migration/seeder on server |
| Notify failed — no phone | Add parent phone in web admin Parents module |
Student portal
| Problem | Solution |
|---|---|
| Results locked | Pay outstanding fees |
| No homework | Teacher may not have published assignments |
| Gate pass won't generate | Check enrollment status and internet |
General
| Problem | Solution |
|---|---|
| Wrong language | Tap globe icon — toggle EN/FR |
| Missing module | Role lacks permission — contact admin |
| Old data showing | Pull to refresh; check internet |
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